The Definitive Guide To My Credit Union Insurance Consulting Services


In my work with over five-hundred financial institutions, I have found that prospective clients often are unsure where to start in their investigation of me and my services. “What should I ask you?” is a frequent question. This page is intended to be a starting point.


About Me

I started in the insurance business in 1979 while I was in college. In 1981, I graduated from Babson College outside of Boston, Massachusetts. The next day I got on a bus for an insurance job in Pennsylvania. Four years later I moved to Maine, where I worked with three different agencies. In 2000, I started my independent consulting firm based on the idea that there was a need in the marketplace for an insurance expert who did not sell insurance. Since then I have moved into a specialty practice of working with financial institutions.

That brings us to today and my work with credit unions.

Some key points of distinction:

I never sell insurance.

I never accept fees, commissions, or gifts from insurance agents or insurance companies. I don’t let them buy me lunch, pay for football tickets, or pay my expenses when I visit them. I don’t even let them buy me coffee. I’m absolutely unbiased.

I have served more than five hundred banks and credit unions all around the United States. I’m aware of no other independent consultant with more financial institution experience.

I work with hundreds of insurance agents in my efforts for my clients. While I help these agents perform better for their clients, they never pay me. My loyalty, duty, and efforts are all in the furtherance of my client’s best interests.

My consulting practice is based on the idea that credit union executives sometimes need an unbiased advisor to help them make insurance decisions. Perhaps your local agent does not have credit union insurance expertise. Perhaps you are working with a credit union specialist like CUNA or Allied but you want another perspective. Maybe you are just not comfortable with the answers you are getting from your insurance agent.

That is why I am here. I would be pleased to be of service to you and your credit union.


Typical Client Results

My work for your credit union will result in:

Better Insurance Coverage – I uncover problem areas and mistakes in the design of your insurance. This allows you to make more informed decisions and avoid surprises.

Lower Premiums – I know where to look for premium dollar leaks. I understand the insurance marketplace, so you are assured of seeing the broadest insurance options. Wiser use of your premium dollars means lower costs.

Easier Administration – My knowledge of insurance makes it easier for you to manage your insurance program. You get more time for both your customers and the growth of your business.

Claims Assistance – You gain an understanding of how your insurance responds to an incident at your credit union. My aggressive, pragmatic, focused pursuit of your claims means faster results, protecting your interests.

Unbiased Insurance Assurance – I never accept fees, gifts, or commissions from the insurers or agents I work with. I do not sell insurance. I am one hundred percent on your side. No mixed loyalty. No conflicts of interest.

Inside Information – I’ll help you navigate the maze of the insurance world. You get insight and straight answers so you avoid potential blind alleys and save time and effort.

Non-Insurance Options – Insurance is not the best solution to every risk. You get assistance with your risk management plans to reduce risk and control costs.


Typical Consulting Projects

Insurance Review / Due Diligence Coverage Review & Analysis

This is where my relationship starts with most of my clients: a comprehensive review of your exposures and your current insurance program. I read your insurance policies and identify the coverage gaps and overlaps. Are you working with the right insurance company? Is your agent doing the job? Are your limits of insurance correct? Are there definitions and exclusions that can be tailored to broaden your protection?

Your Results: You get a greater understanding of what your insurance covers and what it doesn’t cover. An independent, unbiased evaluation of your insurance will eliminate costly policy gaps and overlaps. Put an end to the question of the adequacy of your insurance. Peace of mind for you and your organization’s leadership.

Bid Management / Renewal Assistance

What is the process that results in the best insurance coverage at the best price when your current insurance is due to expire? Should you get proposals from other agents? Should you use your current agent to access multiple insurers? Which coverages should be included in the process? How do you evaluate the resulting proposals? My work can include all aspects of the renewal/proposal/bid process.

Your Results: You obtain the best coverage and price the marketplace has to offer. Unbiased assistance in the review and selection of the right insurance program makes your work easier and more effective.

Claims Assistance

I’m often brought in to help with the claim side of an insurance program. Is the insurance company handling your claim properly? Is the offered settlement fair based on the coverage you purchased? Is a claim denial appropriate? What coverage should have been in place?

Your Results: An equitable loss settlement from your insurance company. My unbiased interpretation of how your coverage applies to the events that occurred gives you ammunition in your efforts to become whole. You get assistance navigating the process and a faster resolution of your claim.

Insurance Management Services

This service offer is a comprehensive package of assistance in all areas of your insurance program. Take all the services above and combine them into an annual mentor program. I’m available for unlimited consultation on any insurance issue. How do you manage the entirety of your insurance program? What issues should be considered at renewal? Is this the right time for your agent to provide alternative quotes? What loss control services should your insurer provide? What claims management issues need to be addressed?

Your Results: A better, more comprehensive, easier to administer insurance program. Unlimited access to the latest in financial institution insurance knowledge and understanding.


Frequently Asked Questions

How are your fees determined?

We talk about the outcomes you want. From there, we build a project to bring us to that result. My fees are set to offer great value to you and fair compensation to me. I always work on a fixed fee basis. I never work by the hour. You know exactly what your investment is in my services.

My local insurance agent is important to us. Will she be upset with us for hiring you?

Maybe. It won’t last though – unless she is not doing her job. I have worked with hundreds of agents. Almost all are (eventually) glad I’m involved. I don’t sell insurance. I’m not a threat to them. I’m there to suggest better ways to protect their clients. I have more experience in credit union insurance than almost all local insurance agents. I work with financial institution insurance every day, all day. Most local agents who insure a credit union only insure one. I bring special insurance expertise to the mix. In almost all cases, local agents end up saying to me, “I’m glad you are here.”

Do you ever take commissions or fees from insurance companies or insurance agents?

NEVER! NEVER! NEVER! I regularly turn down offers to consult to insurers and agents who sell insurance to financial institutions. The reason most financial institutions start talking with me is my unbiased position in the marketplace. I will never jeopardize that trust.

Is our work with you confidential?

Absolutely confidential. Any information you give me is only used in my work for you. I maintain strict security protocols to protect your data and information. Your privacy and the confidentiality of your information is as important to me as it is to you.

I only need you for a small issue. Can we hire you by the hour?

Sorry, no. My interest is in building long-term relationships with my clients. I do offer situational consulting at a fee of $1,500 for a phone call and email follow-up. Contact me to see if this is an appropriate option for your needs.

Can you help us find a new insurance agent or insurance company?

Certainly. I have built relationships with agents and insurers around the country entirely around their ability to do great work for my clients (I never accept fees or commissions from insurance agents or insurance companies). I also have built systems and strategies for identifying solid local agents.

Are any credit unions too small for you to work with?  What’s the largest financial institution you have worked with?

I have clients as small as $50 million in assets. My largest bank is $14 billion. The overwhelming majority of my clients are under $900 million. The real issue is what your challenges are, and if I can help you manage your insurance better.

Do you have a staff? Will I be dealing with an associate of yours?

Nope. You hire me, you get me. I have designed my consulting practice so that I give my clients personalized attention. I structure my work so that I can be available to help you when you need me. I select my clients carefully so that I can provide the most value to them.

What types of insurance issues do you find? What problems can you help solve?

I work with your property, liability, auto, workers’ compensation, directors’ and officers,’ lender liability, cyber liability, financial institution bond, safe depository coverage, mortgage impairment, REO property, forced placed, employment practices liability, and related policies. On average, my review of an insurance program results in more than thirty recommendations. Here are some of the questions I answer for my clients:

  • Do we have the right coverage?
  • Do we have enough coverage?
  • Is our policy right for us?
  • Are our employees protected?
  • Are our directors protected?
  • Is this claim covered?
  • Do we need this insurance?
  • Should we buy this insurance?
  • Should we buy more of this insurance?
  • Do we have the right insurance agent?
  • Should we bid our insurance?
  • Do we need an attorney for this claim?
  • Are we paying too much?
  • Is our deductible too low?
  • Is our deductible too high?
  • Do we have coverage for data breaches?
  • Do we have coverage for computer hackers?
  • Are our ATMs properly insured?
  • Do we really need earthquake insurance?
  • What’s ERISA coverage?
  • Can’t we self-insure for this?
  • Why should I care about the coverage our peers have?
  • How can we reduce our losses?
  • What holes are there in our current bond?
  • What should worry us about our D&O insurance?
  • And any other insurance question you can come up with…

How To Reach Me

Speed, responsiveness, and dependability are an important part of my work for my clients. It is my promise that my clients have unlimited access to me by phone and email within the scope of our work together.

My normal workday is from 9:00 AM to 4:00 PM Eastern. I’m often available outside of those hours. Call me. I promise to either answer your call or get back to you quickly. I check email regularly during the day. You will hear back from me to get the information you need.

Phone: 207-284-0085